RETURN POLICY

BODYLANE RETURN POLICY

This return policy explains how to report a problem with an order purchased from the official Bodylane website. We carefully check our products before dispatch, but if something is wrong with your delivery, we are here to help.

When Can You Request a Replacement?

Please contact us if you receive the wrong product, an expired product, a damaged or tampered product, a defective product, or an incomplete order with an item missing. To help us resolve the issue quickly, email us within 3 days of delivery.

HOW TO REPORT AN ISSUE

Email [bodylanefitness@gmail.com](mailto:bodylanefitness@gmail.com) with your order number, invoice if available, a brief description of the problem, and clear photos or videos of the product and its outer and inner packaging. For a missing item, include photos of everything you received.

Our team will review your request and contact you with the next steps. Please do not send a product back before receiving return instructions from us.

OPENED OR USED PRODUCTS

For a return requested because you changed your mind, personal-care products must be unused, unopened and in their original packaging. An opened or used product is not automatically excluded if your complaint is that it arrived defective, expired, damaged or incorrect. We will review such concerns based on the circumstances and the information you provide.

MISSING PACKAGING OR REQUESTS AFTER 3 DAYS

Please keep the original packaging where possible, as it helps us investigate delivery issues. If you no longer have it, or you discover a genuine product issue after 3 days, contact us with the evidence available. We will review your concern rather than reject it automatically.

PRODUCT CONCERNS AFTER USE

If a product does not meet your expectations after use, email us within 10 days of using it. As explained in our Refund Policy, our team may offer a suitable substitute product or a coupon after reviewing your concern. This is different from reporting a wrong, expired, damaged or defective item.